For answers to our most frequently asked questions, click here.

For Shipping and Delivery concerns, click here.

For Returns and Exchanges information, click here.

Please review the information below to avoid checkout issues:

• Click the “Pay Now” button only once.
  Multiple clicks may result in duplicate payment authorizations.
  
• Stuck at checkout?
  Make sure your billing address exactly matches the address on file with your credit card provider.
  If sending a gift, confirm that your recipient’s address is entered under “Shipping Address” — not “Billing Address.”
  
• Seeing two charges?
  In most cases, this is a duplicate authorization, not a duplicate charge. The first authorization will typically disappear within a few business days.

HOW IT WORKS

• At checkout, your card is temporarily authorized for the estimated total (including tax).
• Once final tax is calculated, the payment is captured for the correct amount.
• The temporary authorization then drops off automatically.

If you still see duplicate charges after 2–3 business days, please contact your financial institution to confirm the first transaction is only a pending authorization.