We’ve got wildlife allies like you in mind. With Shop Pay Installments, you can make purchases today and pay over time—all while supporting wildlife conservation worldwide.* It’s that easy!

*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.

If your tracking shows “Delivered” but you cannot locate your package:

1. Review the tracking details for the exact delivery location.
2. Check your mailbox, parcel locker, porch, garage, or other common drop areas.
3. Ask household members and neighbors if they accepted the package on your behalf.

If the package is still missing, contact us here promptly. We will initiate a USPS search request on your behalf. USPS investigations typically take up to one week.

If USPS confirms the package was lost, misdelivered, or damaged in transit, we will gladly issue a replacement and file a carrier claim.

PLEASE NOTE: Once a package is marked as “Delivered,” ShopZoo and USPS are not responsible for theft. We strongly encourage secure delivery arrangements.

If you’re not completely satisfied with your purchase—whether you changed your mind or prefer a different color—you’re welcome to return or exchange it.

To begin a return or exchange, please contact us here with your order number, the item(s) you’d like to return or exchange, and the reason for your request. We’ll follow up with detailed instructions to complete the process.

We provide Size Guides for all apparel items, but if you need a different size or would prefer another style, we’re happy to offer complimentary exchanges. To start an exchange, please contact us here.

You can view our full Returns & Exchanges Policy here.

We want to make it right. Please contact us here with your order number and a description of the issue, and we’ll guide you through the next steps. Photos of the item (and, in some cases, the packaging) may be required to help us resolve the matter quickly and, if needed, support a carrier investigation.

We carefully pack and verify every order before shipment. If you believe an item is missing or incorrect, please notify us here within 48 hours of delivery confirmation so we can assist you promptly.

If a packing error occurred during fulfillment, we’ll work quickly to make it right.

Yes! To inquire about a bulk order, please contact us here with the item(s) you’re interested in and the quantity you’d like to purchase. Our team will follow up with next steps.

Please note that promotional offers — including Free Standard Shipping on U.S. orders over $60 — may not apply to bulk purchases. All bulk orders must be paid by credit card. Once details are finalized, we’ll issue an invoice through our ShopZoo site with a secure link to complete your purchase.

Most of our products can be shipped internationally.

Please note that recipients are responsible for any customs duties or taxes required by the destination country. These fees are collected by the carrier upon delivery.

Shipping rates are calculated based on the weight of your order and its destination. To view available shipping options and rates, simply begin the checkout process. After entering the shipping address, you’ll be able to review your order total, including shipping charges, before completing your purchase.

Not sure if we ship to your country? Please contact us here.

We accept Visa, MasterCard, Discover, Diners Club, and American Express credit cards. We also offer PayPal, Shop Pay, Apple Pay, and Google Pay as express payment options.

We’ve got wildlife allies like you in mind. With Shop Pay Installments, you can make purchases today and pay over time—all while supporting wildlife conservation worldwide.* It’s that easy!

*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.

Gift cards cannot be redeemed or purchased at ShopZoo. If you do not live locally and would like to redeem a gift card for merchandise, please contact us here and we will forward your inquiry to our on-grounds Zoostore so they may assist you with a mail order.

Yes! ShopZoo uses PCI level 1 compliance for credit card processing. This means we have adhered to the highest standards of server compliance and secure payment processing. Industry-standard Secure Socket Layer (SSL) encryption technology encodes your personal information, including credit card number, name, and address, as it travels over the internet so that all transactions are secure. We, nor anyone else, has access to your credit information after your order has been placed.

At this time, we’re only able to accept one payment method per order. Your payment is processed in a single transaction and can’t exceed the total authorized amount for the order.

If you’re running into any issues at checkout, contact us here — we’re hear to help!

If you notice 2 charges for your order, please be assured that you were "authorized" twice, but not charged twice. The original authorization will disappear from your card very soon. When the checkout process is complete, an estimated tax is calculated, and your credit card is only authorized for a brief period of time. After the final tax is calculated, the payment is captured, and your card is charged for the final amount.

In most cases, yes! However, please note that while multiple discount codes can be applied to the same order, they cannot be applied to the same item. Each item in your cart can only be subject to one discount code. Our system will automatically apply the discount that offers you the best deal.

The only exception is “But X, Get Y” discount codes, which cannot be combined with other discounts. Please refer to each discount’s posted disclaimers for full terms and conditions.

Membership discounts are currently available for in-store purchases only at our on-grounds retail locations, as outlined on the Membership Wild Perks disclaimer page.

For online shoppers, we offer Free Shipping on orders over $60, which often provides comparable — or greater — savings.

We also encourage you to sign up for our e-newsletter to receive weekly updates on special offers and new arrivals. You’ll find the sign-up form at the bottom of our website.

If you spotted an item in one of our stores that isn’t available online, we may be able to help. Please contact us here with a detailed description of the item, and in many cases we can arrange a special order for you.

Gift cards are valid for on-grounds purchases at the San Diego Zoo and Safari Park retail locations. At this time, gift cards cannot be used for purchases on ShopZoo.com.

If you’re unable to visit in person, please contact us here and our on-grounds retail team can assist you with placing a mail order so you can use your gift card.

We offer a Shopper’s Pass, which allows you to enter the Zoo or the Safari Park and shop. Visit any ticket booth for details.

At the Zoo, purchase a 1-Day Pass at the regular price and shop for 30 minutes. Once shopping, if you desire more time, you can extend your pass up to 60 minutes total. Just inform any shop employee that more time is needed. Return before your time is up and your 1-Day Pass purchase price will be refunded (within 3-4 business days).

At the Safari Park, purchase a 1-Day Pass at the regular price and shop for 45 minutes. Return before your time is up and your 1-Day Pass purchase price will be refunded (within 3-4 business days). Please note that there is a parking fee at the Safari Park.

For assistance with admission tickets, please contact our Reservations Sales team at 619-718-3000 or email reservations@sdzwa.org. They’ll be happy to help with any ticket-related questions or concerns.

Contact the Membership department by using the following link: San Diego Zoo Wildlife Alliance Membership

If you’ve already signed up to be a member but haven’t received your card or have more questions, please visit: San Diego Zoo Wildlife Alliance Membership

This happens more than you’d think! Here are links to the most requested areas of interest:

• San Diego Zoo Wildlife Alliance website: sandiegozoowildlifealliance.org
• San Diego Zoo website: zoo.sandiegozoo.org
• San Diego Zoo Safari Park website: sdzsafaripark.org
• San Diego Zoo Wildlife Alliance Journal subscription—email: membership@sdzwa.org
• Special Events (parties, weddings, catering, etc): events.sandiegozoo.org

To submit products to be considered for sale, send an email with descriptions, pricing and all relevant information to: buyers@sdzwa.org

1) Log in to your customer account, and then click Subscriptions.
2) Click on the subscription that you want to view.
3) Under Past Orders, click View.

1) Log in to your customer account, and then click Subscriptions.
2) Click on the subscription that you want to skip.
3) Under Upcoming order, click Skip.
4) In the Skip next order dialog, click Skip to confirm.
5) Optional: You may click Skip again to skip additional upcoming orders.

1) Log in to your customer account, and then click Subscriptions.
2) Click on the subscription that you want to pause.
3) Under Overview, click Pause subscription.
4) Click Pause subscription to confirm. A Subscription paused banner displays to confirm your subscription is paused.

1) Log in to your customer account, and then click Subscriptions.
2) Click on the subscription that you want to resume.
3) Under Overview, click Resume subscription.
4) In the Resume subscription dialog, click Continue. A Subscription resumed banner displays to confirm your subscription is resumed.

1) Log in to your customer account, and then click Subscriptions.
2) Click on the subscription with the shipping address that you want to edit.
3) Under Overview, click the pencil icon next to Shipping address.
4) In the Edit shipping address dialog, you can make changes to your shipping address.
5) Click Save.

1) Log in to your customer account, and then click Subscriptions.
2) Click the subscription with the payment information you want to edit.
3) Under Overview, click the pencil icon next to Payment.
4) In the Replace payment method dialog, select a payment method.
5) Optional: If you want to add a new payment method, then click Edit. Under Payment methods, then click Add to add a new credit card, debit card, or digital wallet.
6) Click Save.

1) Log in to your customer account, and then click Subscriptions.
2) Click the subscription that you want to cancel.
3) Under Overview, click Cancel subscription.
4) In the Cancel subscription dialog, click Cancel subscription to confirm. A Subscription canceled banner displays to confirm your subscription is canceled.