Shipping

OUR SHIPPING PHILOSOPHY

• While we're not able to go cheetah-fast, we still want to get your order to you as quickly as humanly possible. We process orders Monday–Friday and strive to ship orders within 48 hours or less.
• In appreciation of our Wildlife Allies, we give you the option to take advantage of Free Standard Shipping on domestic ShopZoo orders over $60. To learn more, please click here.
• If there is a shipping charge, we are not in business to "profit" from shipping—you are charged what we are charged. Shipping costs are calculated automatically during checkout based on the weight of the items you are purchasing and your package's destination.

SHIPPING

Orders with a paid shipping charge have a choice of being sent via USPS Priority Mail or USPS Ground Advantage. Delivery timelines will vary depending on the option you select during checkout.

We ship to PO boxes or APO/FPO boxes via USPS.

Once a package has shipped, ShopZoo is unable to control transit times and is not responsible for delays in delivery.

Delivery delays may occur as a result of inclement weather or mail service congestion during the shipping process.

ShopZoo is not responsible for orders marked "Delivered" by the Post Office. You will need to check with your local Post Office and/or Postal Carrier to obtain information regarding your package.

FREE SHIPPING OFFER

Free standard ground shipping is valid on orders of $60 or more, after promotions and discounts are applied. Available only to shipments in the United States. Sales taxes and prior purchases do not qualify toward the minimum purchase requirement. Free Shipping offer is not valid on in-store purchases at the San Diego Zoo and Safari Park nor on Special Orders. To learn more, please click here.

SECURE SHIPPING

Please provide the most secure address for delivery as we are not responsible for lost or stolen packages. If your residence isn't secure, please consider an alternate shipping address, such as your workplace or with a friend or relative. Pay attention to order notification emails and add ShopZoo@sdzwa.org to your email provider's safe sender list to ensure the notifications don't go to your spam folder. We send an "Out for delivery" email once your package is on its way to your shipping address. Packages shipped within the continental US should arrive within 1-week. If it has been longer than a week, and your order has yet to arrive, please check your email for delivery confirmation and immediately contact your local post office.

CAN'T FIND YOUR PACKAGE?

This happens sometimes. The first thing to do is open your delivery confirmation email and click on the tracking number to confirm where your package was delivered. Smaller packages with 1-2 items are usually delivered directly to your mailbox or parcel locker. Next thing to do is check the bushes, front and back porches, and other possible delivery spots, such as with your neighbors. If you are still unable to locate your package, please contact or visit your local post office immediately and provide them with the tracking number on your delivery confirmation email.

Please note that once your package is shipped, the USPS is responsible for your package. And soon as your package is marked as "Delivered" by the mail carrier, it is the responsibility of the recipient to retrieve and secure it.

If USPS confirms your package was mis-delivered, lost, or damaged, you may file a claim with them to be reimbursed for up to $100 of your purchase value. To start the process of filing a USPS claim, you will need a copy of your order confirmation in addition to the tracking number. Please let us know if you need a copy of your order details and we will be happy to provide it. For more information, or to start the claim process, please click here.

INTERNATIONAL SHIPPING

International Shipping is available to over 40 shipping zones throughout the world. Customer is responsible for any and all Duty Charges at time of delivery. ShopZoo is not responsible for international orders that are "UNCLAIMED" and returned to us by your country's customs office. Please remember that international shipping does take longer, based on USPS timelines. Send us a message to add your country, if needed.