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Shipping Delays

While we ship most items within 2 days, we are experiencing worldwide supply chain issues that are impacting the availability of some items and extending delivery timelines. We apologize for this inconvenience and the ShopZoo team will contact you via email regarding any prolonged shipping delays.

If you have any questions or concerns, please click here to contact us.

  • We want to get things to you as quickly as humanly possible. We ship Monday through Friday and strive to turn orders around within 24 hours.
  • To keep things simple, we offer Free Shipping in the continental United States on all ShopZoo orders over $50.
  • If there is a shipping charge, we are not in business to "profit" from shipping; you are charged what we are charged.
Orders with a paid shipping charge are sent via USPS Priority Mail.
We ship to PO box or APO/FPO box's via USPS.
Once your package is shipped, the USPS is responsible for your package.
ShopZoo is not responsible for delays with shipping once your order has left our facility.
ShopZoo is not responsible for orders marked "delivered" by the Post Office. You will need to check with your local Post Office and/or Postal Carrier to obtain information regarding your package. 
International Shipping is available to over 40 shipping zones throughout the world. Customer is responsible for any and all Duty Charges at time of delivery. ShopZoo is not responsible for international orders that are "UNCLAIMED" and returned to us by your country's customs office. Please remember that international shipping does take longer, based on USPS timelines. Send us a message to add your country if needed.

Free standard ground shipping is valid on orders of $50 or more, after promotions and discounts are applied. Available only to shipments in the United States. Sales taxes and prior purchases do not qualify toward the minimum purchase requirement. Free Shipping offer not valid on in-store purchases at the San Diego Zoo and Safari Park nor on Special Orders. To learn more, please click here.

We do not profit from shipping. Your shipping cost will be exactly the same as we are charged. Shipping costs are calculated on the website automatically during checkout based on the weight of the items you are purchasing and your package's destination.